Customer Service Excellence Workshop

A fantastic one-day course to get staff communicating professionally and confidently with customers. Keep your customers coming back by empowering staff with core communication and customer service skills along with a ‘can do attitude’. For the better part of every day, we are communicating to and with others. This workshop will equip participants with the skills and techniques required to transform how you manage relationships with customers, colleagues and stakeholders.

Have you ever thought about how you come across to others and what it’s like to be on the receiving end of you? This workshop will help participants to understand the different methods of communication. Whether it’s the speech you deliver to your customers and work colleagues, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something! Each and every one of us serves customers, whether we realise it or not. Maybe you’re in a frontline position serving the people who buy your products. Perhaps you’re serving staff members in other departments within your organisation.

Learn ways to communicate with customers in a professional and positive manner, build rapport authentically, provide a great customer experience each and every time, build loyalty and repeat business, handle conflict and much more. This course also covers telephone etiquette, email and face-to-face.