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Terms of Use

Terms of Use

Website terms and conditions

By accessing and using (the "Website") you agree to be bound by the following terms and conditions of use (the "Terms"). If you do not agree to the Terms, please do not use the Website.

We may from time to time alter or modify the Terms and will notify you of this by updating the "last updated date" at the top of this page. By continuing to access and use the Website you agree to be bound by the amended Terms.

1. Interpretation

In the Terms the following words have the meanings set out below:

"Content" means any data, information, pictures, graphics, software and other material used or displayed on the Website.

"Restricted Section" means any section of the Website which may only be accessed by registered users using a log-in issued by us.

"User" means any user of the Website.

"we", "us" and "our" refer to Christchurch and Canterbury Tourism.

"you" and "your" refer to you, as a User of the Website.

2. Use of the Website

2.1. While using the Website you agree that you will not use the Website for any purpose that is unlawful or prohibited by the Terms.

2.2. Without limiting paragraph 2.1, you agree that you will not:

a) Link to the Website without our prior written consent;

b) Interfere with or disrupt networks connected to the Website or while accessing or in the Website conduct yourself in a manner that will or is reasonably likely to negatively affect the Website or other Users;

c) Attempt to modify, reverse engineer or reverse-assemble any part of the Website;

d) Attempt to gain unauthorised access to any Restricted Section of the Website through password mining or any other means; or

e) Violate any applicable laws or regulations.

2.3. We do not control all of the Content on the Website. If you become aware of any Content that is incorrect, inaccurate or otherwise inappropriate please notify us and we will review the Content and where we consider appropriate take steps to remove it or have it updated or corrected.  Subject to paragraph 2.5, we do not warrant or guarantee:

a) The accuracy or correctness of the Content on the Website;

b) That the Content will be free from viruses or other destructive properties; or

c) That the operation of the Website will be uninterrupted or error free, and to the fullest extent permitted by law we will not be liable for any loss or damage arising directly or indirectly from the above. You acknowledge that the risk as to the operation and performance of the Website and the accuracy and adequacy of the Content on the Website lies with you.

2.4. The Website contains Content that is developed and/or provided by third parties ("Third Party Content").  Subject to paragraph 2.5:

a) We do not endorse or warrant any Third Party Content present on the Website; and

b) We take no responsibility for the Third Party Content and any representations made.

2.5. The Consumer Guarantees Act 1993 may imply warranties and conditions that cannot be excluded and the Terms should be read subject to those provisions.  However, you agree that if you access the Website for business purposes the guarantees contained in the Consumer Guarantees Act 1993 will not apply to you.

2.6. We may collect and use information about you in the manner set out in our General User Privacy Policy.

3. Intellectual property

3.1. You acknowledge that we are the proprietor or authorised licensee of the copyright, trade marks (whether registered or not) and all other intellectual property rights in the Content displayed on the Website.

3.2. You agree that you will not reproduce, publish, transmit or distribute in any way any Content without our prior written consent.

4. Links to third party websites

4.1. Any link to and from a third party website is not under our control and we are not responsible for the content on any linked website.

4.2. If you visit a linked website you will be subject to the terms and conditions of that website and any dealing will be solely between you and the other website.

5. Assignment

You acknowledge that we may at any time (without the need for your consent) assign any or all of our rights and obligations under the Terms to any other person.

6. Applicable laws

The Terms will be governed by New Zealand law and you submit to the exclusive jurisdiction of the courts of New Zealand.

7. Severability

If any part of the Terms is deemed invalid or unenforceable the remaining provisions shall remain in full effect.

8. Contact

If you have questions or queries in relation to the Website or the Terms, please contact us at

Christchurch i-SITE Visitor Centre terms and conditions

Important notice

Final reporting time for services should be at least 15 minutes prior to departure time unless otherwise stated.  Failure to observe the final reporting time, or check-in time, may result in cancellation of your service and a cancellation fee may apply.


Should it be necessary for you to AMEND or CANCEL reservations please advise the operator without delay. The Christchurch i-SITE Visitor Centre (a division of Christchurch & Canterbury Marketing Ltd) will charge a minimum administration fee of 10% of the total value of each voucher cancelled. The balance of the refund is at the discretion of the operator. A cancellation fee may apply if insufficient notice of cancellation is given. No shows (not appearing for a booked service) will result in cancellation charges, normally a 100% cancellation fee would apply. An additional transaction fee may also apply if reticketing is required.


The Christchurch i-SITE will only process refund requests on receipt of the original vouchers/tickets, undamaged and unaltered, presented in this voucher cover with appropriate identification.

Conditions of sale

Christchurch & Canterbury Marketing Ltd receives the monies as the agent for the supplier of the goods and/or services for which payment is made. Christchurch & Canterbury Marketing Ltd shall not be liable to any client to whom a sale is made or to any other person for loss or damage (whether direct or consequential) arising (whether pursuant to contract, at common law or in any other way) directly or indirectly in connection with the supply of the goods and/or services for which payment is taken or any failure or default in respect thereof (including failure of the supplier to obtain or keep current any licence required for the supply of the goods or service) or anything done, said or omitted by the supplier of the service or any other person in connection therewith.


All vouchers/tickets in this folder are issued subject to the regulations and bylaws of the respective operators to whom they are issued. All vouchers/tickets are valid for the services as detailed on the vouchers/tickets only, up to the value specified. All other costs associated with the service provided are your responsibility.


These vouchers/tickets are only valid for the services issued for the date/time specified. Gift Vouchers are valid for 12 months from the date of issue and are non refundable.


All terms and conditions are subject to change without notice.


Newsletter Terms and Conditions

  • By filling in a subscription form on, you are signing up to ChristchurchNZ's database and you agree to the following terms and conditions.
  • This database subscription enables us to send you digital communications about the subscribed topics.
  • Only ChristchurchNZ will have rights to the database.  We will take all reasonable steps to ensure that your contact details remain confidential at all times.
  • On request, ChristchurchNZ will provide you with a copy of your contact details and at any time you may ask us to update or remove your contact details from our database, including unsubscribe links on all newsletter communications.  We will comply with a removal request as soon as we reasonably can.
  • ChristchurchNZ will not sell your personal information to any third party at any stage.  
  • Data transmission over the internet can never be guaranteed as completely secure, however, we use the ChristchurchNZ cannot ensure the security of information transmitted via the internet, either from you or to you.

Other Terms and Conditions